Help and FAQ
How do I get my files?
Right after checkout. Patterns are PDF files and 3D models are STL files. They download straight away from your order, and a copy of the link is in your order email. Nothing is posted.
Which size are the PDF patterns?
Every pattern comes in both US Letter (8.5 x 11 in) and A4. Print at 100 percent, or follow the chart on a tablet.
What do I need to stitch a pattern?
Aida fabric (14 count is the usual choice), the DMC floss colors in the key, a tapestry needle and a hoop. The PDF lists every color with the number of skeins.
Do I need a 3D printer for the STL files?
Yes. An STL is a digital file for a 3D printer, not a physical toy. If you do not have a printer, a local print service or library can print the file for you.
Can I sell what I make?
You may give or sell the cross stitch you stitched by hand. You may print STL models for yourself and as gifts, but not sell the prints. Nobody may share or resell the files themselves.
Something does not open or print right. What now?
Write to us at info@bles-software.com or message our Etsy shop and we fix it the same day: a new file, a different size or a refund under our refund policy.
Can you make a custom pattern?
Yes. Send us a photo, a drawing or an image you love and we chart it as a custom cross stitch pattern at our usual pattern price.