Refund policy

Because our products are digital files that download immediately, we do not take returns. We do refund when something is wrong:

• Faulty or not as described: if a file will not open, is missing pages, or is not what the listing shows, tell us within 14 days of your purchase. We send a corrected file or refund you in full, your choice.
• Bought by mistake: if you bought the wrong item or bought an STL without a 3D printer, write to us within 14 days. If you have not downloaded the files, we refund in full; if you have, we usually swap it for another design of the same price.
• Bought twice: duplicate purchases of the same file are refunded in full.

How to ask

Email info@bles-software.com or message us on Etsy with your order number. Refunds go back to the original payment method within 5 to 10 business days of approval. There is no fee and nothing to send back.